Effective date: 9 Nov 2026
Overview
Our services are IT work that we schedule and start right after payment. This policy explains when a payment can and cannot be refunded.
Business purchases
If you buy for a company or as a self-employed professional, payments are final and not refundable once work has started. This includes unused or partly used service periods and unused Remote IT hours.
Consumers in the EU and EEA: 14-day right of withdrawal
- If you buy as a consumer and live in the EU or EEA, you may withdraw from the contract within 14 days of payment without giving a reason.
- At checkout you ask us to start the work right away. If you withdraw within the 14 days, we refund your payment minus a proportionate amount for the work done until you told us.
- Once the service has been fully provided (for example, a setup is finished), the right of withdrawal ends. You acknowledged this at checkout.
- To withdraw, email us with your receipt number. A simple statement such as "I withdraw from order number ..." is enough.
If we cannot start the service
If we are unable to start a service you paid for, for example because your system cannot support it and we tell you before work begins, you get a full refund.
Cancellation
- Every item is a one-time prepaid purchase and does not renew automatically, so there is no subscription to cancel. If you do not want to continue, simply do not buy the next period.
- An order that was not paid, for example a declined card, is not a purchase and you are not charged.
Billing errors
If you were charged twice for the same order, or an amount different from the THB amount shown before payment, tell us within 30 days with your receipt number. Once confirmed, we return the incorrect amount to the original card through Stripe.
How refunds are paid
All refunds go back to the card used for the payment, within 14 days of our confirmation. When the money appears on your statement depends on your card issuer.
Disputes
If you have a problem with a payment or with the service, please contact us first so we can fix it directly and quickly.
Who we are and how to reach us
Serverhavn is an IT service brand operated by Code Rent Co., Ltd., a company registered in Thailand.
Address: 9 Soi Ramkhamhaeng 68 Yaek 1-5, Hua Mak, Bang Kapi, Bangkok 10240, Thailand
Email: [email protected]
Phone: +66 94 041 6449